Privacy Policy

1. Who We Are

Tier3 Labs (“Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you, or that you may provide, when you visit tier3labs.co.uk (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this privacy policy. This policy may change from time to time; your continued use of our Website after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

2. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us at legal@tier3labs.co.uk.

3. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

• Information by which you may be personally identified, such as your name, e-mail address, phone number, and business website URL (“personal information”), which you provide voluntarily via our contact form.
• Information about your internet connection, the equipment you use to access our Website, and usage details collected automatically.

Information You Provide to Us

The information we collect on or through our Website may include information you provide by filling in our contact or audit-request form, and records and copies of your correspondence (including e-mail addresses) if you contact us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies (such as Google Analytics) to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us improve our Website and deliver a better and more personalised service.

Cookies

A cookie is a small file placed on the hard drive of your computer. We use cookies for analytics purposes through Google Analytics. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you do so, some parts of our Website may be inaccessible or not function properly.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To respond to your enquiry or audit request.
• To provide you with information, products, or services that you request from us.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Website or any services we offer or provide through it.
• To improve customer experience and our Website.
• For any other purpose with your consent.

Our lawful basis for processing your personal data is our legitimate interest in responding to enquiries and providing our services, and, where applicable, your consent.

5. Disclosure of Your Information

We may disclose aggregated information about our users that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To contractors, service providers, and other third parties we use to support our business (e.g., e-mail delivery services) who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Company assets.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tier3 Labs, our customers, or others.

We do not sell, trade, or otherwise transfer your personal information to outside third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, to provide our services, or as required by law. When your data is no longer required, we will securely delete or anonymise it.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

8. Your Rights (UK GDPR)

Under UK data protection law, you have rights including:

• Right of access — you have the right to ask us for copies of your personal data.
• Right to rectification — you have the right to ask us to correct personal data you think is inaccurate or incomplete.
• Right to erasure — you have the right to ask us to delete your personal data in certain circumstances.
• Right to restriction of processing — you have the right to ask us to restrict the processing of your data in certain circumstances.
• Right to data portability — you have the right to ask that we transfer your data to another organisation, or to you, in certain circumstances.
• Right to object — you have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at legal@tier3labs.co.uk. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

9. Third-Party Links

Our Website may contain links to third-party websites. This privacy policy applies only to our Website, so if you click a link to another website, you should read their privacy policy.

10. Changes to Our Privacy Policy

We have the discretion to update this privacy policy at any time. The “last updated” date at the top of this page will reflect any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of our Website after changes are posted constitutes your acceptance of those changes.

11. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at legal@tier3labs.co.uk.